In these Terms and Conditions “we, our, us” refers to Vietnam Visa Box
ACCEPTANCE OF TERMS
Please read these terms and conditions carefully before using this website.
You agree that you will not use the Website for illegal purposes, and will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Valid passport: Passports used to apply for the online visa process must be valid at least 06 months beyond the registered date of arrival. Applicants are fully responsible for checking this passport validity before using it to apply for Vietnam online visa process. If passports are less than 06 months’ validity counting from date of arrival, it must be renewed before apply.
Date format for online application at Vietnamvisabox.com: Month Day, Year – April 05,1981
Time Zone: Vietnam standard time – GMT +7
Available working days for visa process: All week days from MONDAY to FRIDAY – excluding SATURDAY and SUNDAY, and public national / international holidays.
Available working hours for visa process: from 8.00 AM to 15.30 PM – Vietnam timezone – every working days ( excluding: Saturday/Sunday and national/international holidays ).
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time.
Depend on the chosen processing time and the purpose of applicants when apply Vietnam visa on arrival. The normal processing time is 2 working days. In urgent cases, you are able to have the visa approval letter within 4 – 8 hours. And in super urgent cases, your visa approval letter will be sent around 30 minutes – 4 hours.
In addition, the time to process for a visa upon arrival on weekends and holidays is more special.
The fee may be extra charged for weekend and holiday process ( Only Tourist visa available on these days, some nationalities are not be able to process, email us to check if possible).
Under normal circumstances, it takes 2 working days, starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.
Our service is completed once the visa approval is sent to the email address you provided during the application process. You are required to notify us if you do not receive the approval in time, if no email informing us that you do not receive the letter within 3 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses provided by applicants or the situation that applicants do not notify us by email that approval letter is not received.
Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. Vietnam Visa Box is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.
Vietnam Immigration authority may delay and/or deny the visa processing without any explanation. Vietnam Visa Box holds no responsibility for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.
CANCELLATIONS AND REFUNDS
It is important that should you wish to cancel your visa application or any service with Vietnam Visa Box you must contact us immediately right after applying successfully to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. We cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.
We strongly recommend that you should check your visa confirmation letter against your passport and personal information prior to departure.
Vietnam visa on arrival is applicable to AIR TRAVEL only, so by applying through us to get Vietnam visa approval letter and choose to get visa on arrival at arrival airport, you agree that you will FLY to Vietnam in order to get your visa stamped at Vietnam airport (Noi Bai airport (Ha Noi city), Tan Son Nhat airport (Ho Chi Minh City city), Cam Ranh airport (Nha Trang city), Da Nang airport (Da Nang city), Phu Quoc airport (Phu Quoc Island), Cat Bi airport (Hai Phong city) – not at the crossing border ).
We will not refund in case you DO NOT enter Vietnam by AIR once your visa is approved.
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.
Normally, i takes around 15-30 minutes to get the visa stamped at Vietnam airports upon arrival. However, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.